Contact Us
Last updated September 17, 2026
Questions before ordering, or help with an order you have already placed — we answer both.
support@irelou.com
We reply within one business day.
Phone
[add your support phone in the dashboard under Content → Store details]
Monday to Friday, 9am–5pm ET
Business address
TerraForge Equipment
[add your business address in the dashboard under Content → Store details]
Order status
The quickest way to check an order is the Track Order page — you need the email address you ordered with and your order number.
Returns
Start a return by emailing us with your order number. See the Refund Policy for what happens next.