Refund & Returns Policy

If the machine is not right for you, you have 30 days from delivery to request a return.

What can be returned

Items must be unused, in resalable condition, and returned in their original packaging with all parts, manuals and accessories included. Equipment that has been fuelled, oiled or run cannot be returned unless it is faulty.

How to start a return

1. Email support@irelou.com with your order number and the reason for the return.
2. We reply with a return authorisation and the return address. Returns sent without authorisation cannot be processed.
3. Ship the item back, or — for freight items — use the carrier collection we arrange.

Return shipping

If the item is faulty, damaged in transit, or we sent the wrong thing, we pay the return shipping. For a change of mind, return shipping is yours to cover. Freight-sized equipment is expensive to return, so please check the specifications before ordering. We do not charge a restocking fee.

Refunds

Once your return arrives and passes inspection we issue the refund to your original payment method within 5 business days. Your bank may take a further 5–10 business days to show it. The original shipping charge is refunded only where the return is our fault.

Damaged or faulty on arrival

Inspect your delivery before signing. If there is visible damage, note it on the carrier's paperwork and photograph it. Email us within 48 hours of delivery with the photographs and we will arrange a replacement or a full refund at no cost to you.

Cancellations

Email us as soon as possible. If the order has not yet shipped we cancel it and refund in full. Once it has shipped it is treated as a return.